Betterichi ships to most countries and regions worldwide. A complete list of supported destinations is available at checkout. If your country is not listed, please contact us at betterichi.official@gmail.com and we will do our best to accommodate your order.

We currently offer Standard Shipping, with an estimated delivery time of 7–14 business days or more from the date of dispatch. Delivery times may vary during peak seasons or due to customs processing.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking page. Please allow up to 24 hours for tracking information to update after dispatch.

Betterichi watches are designed for everyday wear and are splash-resistant; however, they are not suitable for scuba diving or activities involving high-pressure water. We recommend removing your watch before showering, as soap and shampoo can gradually erode the seals over time.

Yes — Betterichi offers case-back laser engraving to add a personal and commemorative touch to your timepiece. Please note that engraved items are customized products and are not eligible for return or exchange. Engraving is subject to an additional fee and requires extra processing time before dispatch. For details, please contact us at betterichi.official@gmail.com.

Yes. Many Betterichi models are available with a variety of strap options. Available combinations are listed on each product page. If you would like a configuration not shown, please contact us before placing your order and we will confirm availability.

Some Betterichi watches feature a quick-release strap system. To swap the strap: press and hold the small levers on both ends of the spring bar, slide the spring bar out, and remove the strap. Reverse the steps to attach the new strap — no tools required. If you need further assistance, please contact our customer service team and a member of our technical staff will be happy to help.

Yes. Every Betterichi watch comes with a one-year manufacturer's warranty from the date of purchase, covering defects in materials and workmanship.

The warranty covers:
• Manufacturing defects in the movement, case, and dial
• Mechanical failures arising from normal use

The warranty does not cover:
• Damage caused by accidents, drops, or misuse
• Normal wear and tear (scratches, strap degradation, battery depletion)
• Water damage resulting from exceeding the rated water resistance
• Unauthorized repairs or modifications

We recommend first checking whether the issue can be resolved with a simple battery replacement or strap adjustment. If the problem persists, please contact our after-sales team at betterichi.official@gmail.com with your order number, a description of the issue, and photographs or a short video if possible. We will evaluate your case and advise on the appropriate next steps, which may include a warranty repair, service, or replacement.

Our customer service team is available Monday through Friday. You may reach us via:

• Email: betterichi.official@gmail.com
• Live chat: available on our website during business hours
• Response time: within 1–2 business days

To keep your watch looking its best:
• Wipe the case and strap with a soft, dry or slightly damp cloth after each wear.
• Avoid prolonged contact with perfumes, lotions, and harsh chemicals, as these can affect the finish and seals.
• If you regularly wear your watch near water, have the water-resistance seals inspected by a professional every 1–2 years.
• Replace the battery promptly when the seconds hand begins skipping in 2-second intervals — this is your watch's low-battery signal. Leaving a depleted battery in place can cause leakage that damages the movement.

We recommend removing your watch during:
• High-impact sports or activities (e.g., rock climbing, contact sports)
• Exposure to extreme heat, such as saunas or hot springs
• Contact with strong chemicals, solvents, or cleaning products
• Showering or bathing, as soaps can deteriorate rubber seals over time

Store your watch in the original box or a soft watch pouch, away from direct sunlight, humidity, and extreme temperatures. Keep it away from strong magnetic fields (such as those from speakers, bag clasps, or laptop cases), which can interfere with the quartz oscillator and affect timekeeping accuracy.

We accept the following payment methods:
• Credit and debit cards: Visa, Mastercard
• PayPal
• Apple Pay and Google Pay
• Shop Pay / Buy Now, Pay Later (where available)
All transactions are processed in your selected currency. If applicable, currency conversion is handled by your card issuer.

Yes. All payments on the Betterichi website are processed through industry-standard encrypted gateways (SSL/TLS). We do not store your full card details on our servers. For additional reassurance, look for the padlock icon in your browser's address bar when checking out.

Betterichi takes your privacy seriously. We collect only the information necessary to process your order and improve your shopping experience. Your data is stored securely and is never sold to third parties. For full details on what we collect, how we use it, and your rights, please refer to our Privacy Policy.